Editing is like going to the dentist — nobody likes it, but you’ll avoid a lot of pain and ugliness if you get the right help at the right time. And you need to pick the right intensity of editing to match what your writing needs; you can’t fix a toothache with just a cleaning. Good…
Troubled McDonald’s announced a new chief marketing officer and PR head. While the press release is as bland as a Big Mac with no secret sauce, the media swallowed it whole anyway. Here’s the actual news: McDonald’s hired Robert Gibbs, former Obama press secretary, as EVP, Global Chief Communications Officer (that is, head of PR). It…
Every email, document, or post you write now competes with hundreds of other items for your reader’s attention. Two strategies will get them to read it: fascinate and summarize. In this post I explain how to balance these two concepts to create titles, subject lines, openers, and tweets that win over readers quickly. (A complete guide organized by…
All brands and businesses make promises. They promise low prices, fast service, or no hassles. Sometimes they fail to deliver on those promises. Customer service failure is about broken promises. When people get upset, it’s not because products or services are objectively bad. They get upset because of broken promises. Parents who buy their kids a $3.99…
Responding to several requests, here’s a follow-up: one viral post on writing tips has made my blog more popular, improved my search rankings, and given me the confidence to take the next step in my journey. Here’s what I learned. Viral blog posts taper slowly. Here’s a chart of the traffic on my blog for the last…
Crappy writing springs from crappy planning. Like an architect, plan before you build. On a project that takes weeks or months to write, spend at least one day on planning. Follow these planning tips to maximize your chance to create something great. In this post, I show you how to lay the groundwork for a writing project like…
Lack of discipline pollutes your writing. Multiply by the whole world of “content creators” and we’re all consuming brown, dirty prose. I’ve spent time in Beijing and São Paulo. While the people were wonderful, the air was awful. A light brown miasma cast a pall on everything, making our eyes itch and making every incredible cityscape appear…
My insurance company Vermont Mutual was kind enough to pay my claim for house damage after this awful winter. But before I repair my house, I’d like remodel their customer communication. Vermont Mutual deserves a lot of credit. They were speedy to send an assessor to check the damage, and paid a fair amount. In…
If you’d like to publish (or self-publish) a book, you now have more options than ever. You also have a complex set of choices. I’ll walk you through them and finish with a flow-chart for the various alternatives, including Kickstarter. This post is for potential how-to and business book authors. If you’re writing fiction or history, you’ll have to…