What I believe

What I believe

I have to continually remind myself that the rest of the world doesn’t operate on the same principles that I do. My principles are so entwined with who I am that I’ve internalized them. It’s “the curse of knowledge” but for business philosophy. So it’s a worthwhile exercise to write them down. My principles Do…

I contributed to book projects that generated over $20 million for their authors. How is that even possible?
|

I contributed to book projects that generated over $20 million for their authors. How is that even possible?

The second line in my bio is this: “He has contributed to more than 50 book projects that have generated over $20 million for their authors.” A recent reader of this blog seemed skeptical of whether such a statement could possibly be true. Given all the exaggerated claims out there from people about their supposed…

The end of the chase
|

The end of the chase

Every company must balance its efforts between creating useful products or services and promoting and marketing those offerings. The same is true for individuals like me (consultants, authors, influencers, “thought leaders”). We can spend time building and stoking our audience, or we can spend time developing insights and serving customers with them. Having published a…

Sometimes the right solution is just a shoehorn and a bigger Band-Aid

Sometimes the right solution is just a shoehorn and a bigger Band-Aid

A more thoughtful person wouldn’t post something this personal and embarrassing. I am not that person. Hey, we’re friends here, right? Last week, my dermatologist performed a small biopsy of a mole in the center of my back about eight inches below the bottom of my neck, removing the top layer of skin and the…

As Air Canada just learned, chatbots’ owners are responsible for their actions
|

As Air Canada just learned, chatbots’ owners are responsible for their actions

If an employee of a company told you something wrong that cost you money, you could sue the company for damages. It’s the same with a chatbot. Here’s what happened. Air Canada features a customer service chatbot on its website. You’ve probably interacted with service chatbots like these on other companies’ sites — I researched…