I have to continually remind myself that the rest of the world doesn’t operate on the same principles that I do. My principles are so entwined with who I am that I’ve internalized them. It’s “the curse of knowledge” but for business philosophy. So it’s a worthwhile exercise to write them down. My principles Do…
The second line in my bio is this: “He has contributed to more than 50 book projects that have generated over $20 million for their authors.” A recent reader of this blog seemed skeptical of whether such a statement could possibly be true. Given all the exaggerated claims out there from people about their supposed…
Honest-to-freaking-God, I don’t want to stop working. There’s no reason to retire. Working is rewarding, and I’m still capable of being creative and useful. Why would I let all that experience and creativity go to waste? I’ll tell you what I’m letting go of. Multitasking. My workload now is set up so that I can…
Every company must balance its efforts between creating useful products or services and promoting and marketing those offerings. The same is true for individuals like me (consultants, authors, influencers, “thought leaders”). We can spend time building and stoking our audience, or we can spend time developing insights and serving customers with them. Having published a…
Over the course of my career, I tended to work long, hard, and intensely at my jobs. I was obsessed with making a contribution that would matter greatly to a large number of people. I wanted to leave a mark. Looking back, I did leave a mark. Just not in the way I had planned….
A more thoughtful person wouldn’t post something this personal and embarrassing. I am not that person. Hey, we’re friends here, right? Last week, my dermatologist performed a small biopsy of a mole in the center of my back about eight inches below the bottom of my neck, removing the top layer of skin and the…
If an employee of a company told you something wrong that cost you money, you could sue the company for damages. It’s the same with a chatbot. Here’s what happened. Air Canada features a customer service chatbot on its website. You’ve probably interacted with service chatbots like these on other companies’ sites — I researched…
Do you know someone who’s always saying they should write a book? Or is that you? Here’s a little shove in the right direction, so your friend (or you) can start 2024 on the path to being an author. Starting today and continuing until December 15, you can get your copy of Build a Better…