Google CEO Larry Page’s reorg announcement — about creating a new parent company called Alphabet — is clear, direct, and personal. It’s way better than any press release. You should learn to write like this. Frankly, I had just been reading all the articles attempting to “clarify” this announcement until I finally read Larry Page’s post…
Today, I unveil the plan for my book. I’ll be pitching it to publishers soon. Here’s the title, subtitle, and table of contents. I took a shot at the flap copy, too. I’m avidly interested in your reaction. (I wrote the title, subtitle, and flap copy as they would appear on the book. I enhanced the…
Jon Stewart inspires me. In my moments of absolute fantasy I imagine I am in some small way contributing to the work he began. So it gives me great pleasure that he devoted the final moments of his final show to the theme “Bullshit is everywhere.” He cites, for example: The bullshit of infinite possibility:…
Don’t lie. Don’t deceive. Be honest. But if you must lie or deceive, do it the right way, for the right reasons. Let’s be frank. You cannot occupy a position of any responsibility in a business and be perfectly honest and transparent. Don’t believe me? Here are some examples: A client requests that your work with…
Here’s what I’ve learned: for great writing, you need minds that don’t think alike. They have to think similarly, but there must be a bit of space between them. People come to me to find the right words. I especially like working with leaders of small organizations. They know who they are (or think they do). They’re…
Avaya put out an amusing video (embedded below) that pokes fun at all the buzzwords we use around the office (“disruptor,” “hit the ground running,” “seamless”). It’s embarrassing, since we all use these buzzwords. Including, unfortunately, Avaya. Here’s an excerpt of what it says on Avaya’s “Company Overview” page (I’ve highlighted the buzzwords and meaningless claims…
My son, who is 19, had surgery two days ago at Emerson Hospital in Concord, Massachusetts. I was impressed with the ways in which Emerson improved the experience of waiting for a surgical patient. I also have a few suggestions. The surgery was successful and my son is recovering nicely. Everybody is fine. The surgical’s team’s number…
Do you choose your path? Or are you making choices with consequences you can’t imagine? I was thinking about the choices that got me hired at Forrester, a 20-year job that determined my career and my future as an author. I’d like to tell you it was a deliberate and intelligent choice, but it’s way stranger than…
Letting people go in bunches varies from bad to dreadful. You can’t make it right with clear language, but you can certainly make it worse. On the heels of Satya Nadella’s excellent mission statement email, he had to dump 7,800 staff, mostly because of Steve Ballmer’s ill-conceived decision to acquire Nokia’s phone business. I’d give Nadella’s layoff…