Apple’s in a bind. The FBI wants them to crack the encryption on a San Bernardino terrorist’s iPhone. Apple believes that’s a dangerous precedent. Apple CEO Tim Cook’s open letter is breathtakingly simple and clear. Learn from it. Here’s Apple’s logic: Breaking encryption creates a “back door.” Any such back door would inevitably get out. Thieves…
For 33 years I worked in an office. For the last year I’ve worked on my own. I never worried about money, but did worry that I’d miss the social side of work. I don’t. I used to be part of something bigger, working with an agenda set, mostly, by my senior managers. Now I have a bigger…
I asked “What happens when women are bold?” My post got an enthusiastic and impassioned response. And I think those responses provided some clues on how women at work can get credit and fair treatment for their ideas — through writing. Today’s post includes generalizations. I don’t think all women are alike, or all men, or all…
I am, frankly, terrified to write today’s post. If you are a woman, I need your help. My upcoming book is full of advice about how to communicate in a clear, bold, and powerful way in the workplace. But my editor posed a question that I need to address: how are these challenges different for…
Three organizations have screwed up recently: The Motion Picture Academy nominated zero actors of color for Oscars, Chipotle made its customers sick, and the Boston Globe couldn’t deliver papers. I wanted to follow up on my recent posts about Chipotle and the Globe, and see if the Academy Awards folks could do any better. All three needed to…
Here’s the situation. You’ve been doing the same thing, probably at the same job, for a while now. You’re pretty good at it, but sometimes it’s a pain. It’s become easy; it’s not really challenging. The challenge is keeping yourself motivated, because it’s too familiar. And you’ve begun to yearn for something new. If this…
Phil Simon and I are kindred souls. He comes out of tech, has written seven books, and hates jargon and doubletalk with a burning passion. When he’s not appearing in commercials for Breaking Bad, he’s out there fighting the good fight. Here’s my interview with him. Your main point in the book is that most business communication…
Chipotle Mexican Grill’s CEO Steve Ells is “deeply sorry” after 141 of his customers in Boston College contracted Norovirus. This comes in the wake of virus outbreaks in nine other states over the past year. The restaurant chain has deployed a team of copywriters to solve the problem. Their efforts on the company’s website gave me a stomachache….
It’s just no fun if you’re the only one in your organization dedicated to clear, bold communication. Don’t stop there, spread the word. Here’s how to do it effectively. If your company, department, or workgroup doesn’t put a premium on clarity, it’s your job to change it. Remember the Iron Imperative: The Iron Imperative: You…