As I’ve reviewed the data from the WOBS Writing Survey, one thing stood out: managers read a lot, and they think the quality of business writing is poor. By improving the writing culture in their departments, they could save themselves and their workers a lot of time. The data shown here comes from my survey early…
I’ve written about law firm Mossack Fonseca’s wimpy response to the Panama Papers leaks. But what about the anonymous whistleblower who leaked them, “John Doe”? His followup contains direct, clear, definitive statements, which are convincing, and vague, murky generalizations, which aren’t. There are lessons here for everyone who writes in business. Below are excerpts and commentary. (While I…
We still write as if people will read our work in print, but they don’t — they read on glass screens. As a result, you should include links in everything you write, from emails to reports. It will make your writing shorter and more powerful. The versatility of links As a blogger, I use links all the…
My survey of 547 business writers found one big pain point: managing editorial feedback. Only half of business writers get the feedback they need, and only one in three feels that their process for managing feedback works well. Business writers have little love for feedback processes In this table, the first data column summarizes all the responses; the other columns…
Does clear writing make you vulnerable, or boost your career? According the business writers I asked, it’s more likely to help than hurt you. And the older you get, the bolder you get. When I surveyed 547 business writers early this year, I asked whether they agreed with the following two statements: I make a strong,…
You should read Disrupted, by Dan Lyons. And you should take notes, because this is not just a story about startups, culture clash, and the technology industry. It’s full of lessons for every worker and every business. My post is biased, because I know nearly everybody involved here (for full disclosure*, see the end of the post). At first…
Intel just announced a “restructuring.” The email to employees from CEO Brian Krzanich is very clear, but something’s missing: humanity and responsibility. Here’s the email with the weaselly parts highlighted (and yes, there are fewer of them than in many emails of this type). E-mail to Employees by Intel CEO Brian Krzanich Subject: Today’s Announcement Date: April 19, 2016…
What’s wrong with your writing? If you think it’s too long, you’re probably right. While you may not realize you have organization and clarity problems, your readers do. Early this year, I surveyed 547 business writers (details below*). This is my first post about the data from that survey. One question I asked was this: In…
What do you do when you have too much talent for your job? If you’re overqualified, you can pretend to be stupider than you are. Or you can apply your talents to whatever you’re doing, and find out you’re not overqualified after all. I always had certain talents. (Let’s be frank: false modesty is not…