Samsung’s new flagship phone, the Galaxy Note7, has a problem. Some of them are exploding. Samsung’s recall statement is very clear, except that something’s missing. Here’s the full statement about this unprecedented recall: [Statement] Samsung Will Replace Current Note7 with New One on September 02, 2016 Samsung is committed to producing the highest quality products and…
Dropbox got hacked a while back. So the company emailed affected users — and hid the news. Burying the lede* is counterproductive; it just makes people work harder to find out the truth. Good writers get to the bad news quickly and frankly, then move on. Here’s what happened: In 2012, somebody stole 68 million Dropbox usernames and…
Did you ever wonder why you spend so much of your day wading through bullshit? Every worker must consume masses of information, but most of it is poorly written, impenetrable, and frustrating to consume. How did we get here? I’ve actually studied this question. In fact, Chapter 2 of my book explains it in detail. Basically: Reading…
Mylan and its CEO Heather Bresch are under fire. It raised the price of its EpiPen product — an essential protection for people with life threatening allergies — by a factor of five in the last eight years. Mylan’s statement defending itself clarifies what it’s doing — providing rebates — but evades the main issue of…
Breaking rules is necessary, because if you follow all the rules to the letter, you’ll never accomplish anything new and original. Ironically, though, every piece of advice on the Internet — including my book and my blog — is setting up new rules (“Avoid the passive voice! Build your personal brand! Floss!). So should you break the…
If you’re an executive or senior manager, why trouble your people about clear writing? Does it really make a difference to how your organization runs? Dramatically. It will change the tenor of how you work. Frankly, “Writing Without Bullshit” is a departure for me. After 20 years as an analyst, I’m used to giving strategy advice to…
When I work with clients, we sometimes trade contracts written in legalese. Both sides have a pretty good idea what we want. So why not just say it? Just for reference, here’s what I do: I help authors with book ideas. I help authors write book proposals. I run clear writing workshops for companies. I…
Blab, a livestreaming startup with 3.9 million users, just shut down abruptly. Founder Shaan Puri’s message to the world is crystal clear. Unfortunately, he also treats his users like any other resource — they were useful for a while, but now he’s discarding them like an obsolete iPhone. Blab had a good run. In addition to its…
Macy’s announced it will close 100 stores yesterday, but you have to dig deep into the press release to find out. Here’s a news flash: doubletalk in corporate releases fools no one. Bad news smells no better when you swaddle it corporate blather. The bullshit begins with the title: Macy’s, Inc. Outlines Moves to Drive Profitable…