Wells Fargo employees opened 2 million fake bank and credit card accounts to pad their paychecks with bonuses, according to regulators. The bank will pay a $185 million settlement and has fired 5,300 people. “When we make mistakes, we are open about it,” the CEO said. Are they? Actually, it’s the opposite. By any measure, this is…
Should business writers write like journalists? Some journalist habits — like never burying the lede — make perfect sense. But if you imagine you’re Woodward and Bernstein, you’re deluded. Learn which journalistic conventions will make your writing better, and which will ruin it. Journalist habits that business writers should adopt Journalists and business writers share…
Today I release “The State of Business Writing, 2016,” my first research report about the challenges of writing at work, based on a survey of 547 business writers. This is the first public release of the whole set of research. Biggest takeaways: 81% of people who write for work agree with the statement “Poorly written material wastes my…
Samsung’s new flagship phone, the Galaxy Note7, has a problem. Some of them are exploding. Samsung’s recall statement is very clear, except that something’s missing. Here’s the full statement about this unprecedented recall: [Statement] Samsung Will Replace Current Note7 with New One on September 02, 2016 Samsung is committed to producing the highest quality products and…
Dropbox got hacked a while back. So the company emailed affected users — and hid the news. Burying the lede* is counterproductive; it just makes people work harder to find out the truth. Good writers get to the bad news quickly and frankly, then move on. Here’s what happened: In 2012, somebody stole 68 million Dropbox usernames and…
Did you ever wonder why you spend so much of your day wading through bullshit? Every worker must consume masses of information, but most of it is poorly written, impenetrable, and frustrating to consume. How did we get here? I’ve actually studied this question. In fact, Chapter 2 of my book explains it in detail. Basically: Reading…
Mylan and its CEO Heather Bresch are under fire. It raised the price of its EpiPen product — an essential protection for people with life threatening allergies — by a factor of five in the last eight years. Mylan’s statement defending itself clarifies what it’s doing — providing rebates — but evades the main issue of…
Breaking rules is necessary, because if you follow all the rules to the letter, you’ll never accomplish anything new and original. Ironically, though, every piece of advice on the Internet — including my book and my blog — is setting up new rules (“Avoid the passive voice! Build your personal brand! Floss!). So should you break the…
If you’re an executive or senior manager, why trouble your people about clear writing? Does it really make a difference to how your organization runs? Dramatically. It will change the tenor of how you work. Frankly, “Writing Without Bullshit” is a departure for me. After 20 years as an analyst, I’m used to giving strategy advice to…