People making a point tend to cite statistics. And with simple tools like SurveyMonkey, anyone can create a poll. But if you don’t know how statistics really work, you can seem like a fool. I don’t trust people who use statistical tools in a misleading way. Do you? What’s wrong with this poll on LinkedIn?…
Newsletter 33: How to be suspicious of shiny objects, self-publishing bestseller pirated, China skews the Hugos, plus three people to follow and three brand-new books to read. The curse of the new We live in a world where newness generates attention. I learned this emphatically and repeatedly in two decades as a technology analyst. Every…
After an extended outage on February 22 that left around 50 million mobile customers (including me) without service for many hours, AT&T is crediting some people’s accounts by $5. Is that the right compensation? What went wrong AT&T says the cause of the problem was an error in installing software — and there is no…
I’ve met thousands of people over my long career — colleagues, clients, direct reports, bosses, executives, and “influencers” of every stripe. I also have a really poor memory for people. So I’m a decent test case for the question, “Who will remember you?” If I remember somebody after decades of work, they were truly memorable….
Here’s the scene. Two analysts have been tapped to address the San Francisco chapter of an industry organization. The rules are: you have ten minutes to speak, and you cannot use slides. The organization is for executives and managers of the cable television industry. One of the analysts is me. I analyze the television industry…
If you are writing about data, you have a choice to make: singular or plural. Singular: The data is so persuasive that only one conclusion is possible. Plural: The data are so persuasive that only one conclusion is possible. Both are correct, depending on the audience Colloquially, most people speak about “data” as a singular…
Newsletter week 32. How to think about ideas, book bans, AI killing everything, plus three people to follow and three books to read. Full-stack idea development: don’t be an ASS or a PEON Authors have ideas. Authors have expertise. But unless those ideas and expertise reinforce each other properly, you can’t build a good book…
If an employee of a company told you something wrong that cost you money, you could sue the company for damages. It’s the same with a chatbot. Here’s what happened. Air Canada features a customer service chatbot on its website. You’ve probably interacted with service chatbots like these on other companies’ sites — I researched…
Jeevan Sivasubramaniam, editorial director of the publisher Berrett-Koehler, recently wrote that if you love your editor, they’re probably not doing a good job. This contradicts my experience. Great writers love great editors — and hate them at the same time. It’s a strange relationship. An analogy Imagine that you are working with a personal trainer…