From southern courtesy to corporate bullshit, you had lots of questions after last week’s webinar for Higher Logic. I’ve answered them here. (Questions edited for length and clarity; some questions are from multiple listeners.) Q. Isn’t this all things that we should have learned from “Elements of Style” by Strunk & White? How is this different? Strunk…
Four Americans died in Benghazi on September 11, 2012. Yesterday’s “final” 800-page report about it from the U.S. House Select Committee is biased. So are the response from House Democrats, the coverage from Fox News, the coverage from CNN, and every other article. Why? Because all stories are inherently biased. It’s the nature of the form. Here’s…
Facebook determines which of your posts get through to your friends. Your emails, on the other hand, all go through. But what if they didn’t? You’d have to write email to make it clearer, more compelling, more engaging. And that’s what you ought to be doing anyway. While Facebook’s algorithm is mysterious and ever-changing, we know…
I’m redesigning this blog. The top header is coming off (wasted space). I’ll be highlighting the book and the blog posts. What else needs fixing (from a design perspective)? Your comments appreciated.
Donald Trump says he is a great negotiator. But he’s actually a brinksman — a master of brinksmanship. This works great in business, where the government can bail you out. But if you crash the government, there’s no one to save you. I’ve studied negotiation with the Harvard Negotiation Project (the originators of “Getting to…
My heart goes out to the people of the UK in the wake of the Brexit vote. They face the uncertain task of navigating a post-European future with, very soon, a new prime minister to succeed David Cameron. Turmoil and suffering are inevitable. But of course, here in America, we think only of ourselves (America…
When our blood is boiling, we love to cheer on our causes and shout down the opposition. Is this you? “Guns — bad! Gun control — good! U.S. House of Representatives staging a sit-in to get a vote — very good! Periscope streaming to C-SPAN — great!” But hang on a second — have you really…
Earlier this month, owners of late-model Lexus vehicles found their navigation systems flailing. Lexus eventually apologized, but its statement is a classic example of how to use the passive voice to evade blame — or even a clear explanation. According to Forbes, an unknown number of 2014-2016 Lexus vehicles experienced the glitch, which caused the center…
Tribune corporation produced a video to excite employees about its transformation to “tronc” (Tribune online content). The video vividly shows why it’s unlikely to succeed. Newspapers are in bad shape. And Tribune — which owns the Chicago Tribune and the LA Times, and has stumbled from owner to owner — is in particular trouble. Hence…