United Airlines spin: awful “Basic Economy” means “more choice”
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United Airlines spin: awful “Basic Economy” means “more choice”

United Airlines announced Basic Economy, a new class of travel that lets you pay less and suffer more. In their press release, it sounds like a win for travelers, but as a frequent traveler, I predict a very different outcome. And it raises a question: where are the limits of a PR person’s job of making…

Flummoxed by Trump, The New York Times says “We’re fine, really.”
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Flummoxed by Trump, The New York Times says “We’re fine, really.”

Trump’s shifting positions, outlandish policies, and tweets criticizing the media that covers him have challenged organizations like The New York Times. After predicting Hillary Clinton would win the election, the Times is having an identity crisis. Now they’ve emailed their subscribers to say “Hey, we’re doing fine.” The letters communicate the exact opposite. The Times asks subscribers…

Amazing! Facebook solves fake news problem! (Not really.)
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Amazing! Facebook solves fake news problem! (Not really.)

The problem of fake news on Facebook is now a news story. The last few days have seen tons of articles about it, most misleading or wrong. Ironically, these are exactly the kind of articles that spread virally, with misleading headlines. The headlines I show here are real, only the articles don’t match the headlines (yup, clickbait). None…

Against Trump? Stop the futile stuff. Do things that matter.

Against Trump? Stop the futile stuff. Do things that matter.

Liberals and NeverTrump types are heartsick after Trump’s election. This has resulted in a slew of futile and counterproductive ideas on how to stop him. Please put your emotions in escrow and think a minute. Evaluate what will actually make a difference, and stop wasting effort on pointless screaming and whining. In the list below,…

Mark Zuckerberg’s delusions regarding fake news on Facebook
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Mark Zuckerberg’s delusions regarding fake news on Facebook

Mark Zuckerberg defended Facebook this weekend regarding the role of fake news in the election. It’s way worse than he says, and he has a lot of work to do to fix it. Ignorance is the biggest problem in our democracy, and Facebook is making it worse. First, let me ask you: was your news…

Post-election, Microsoft’s Brad Smith shows tech CEOs how to lead
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Post-election, Microsoft’s Brad Smith shows tech CEOs how to lead

What’s a leader to do in the wake of a divisive election? For Silicon Valley CEOs from Apple, eBay, Facebook, and LinkedIn, the answer is smile, give us a all a hug, and tell people to get back to work. But Microsoft’s President Brad Smith showed us how a leader ought to lead in a crisis. This election is…

Strange potential consequences of a Donald Trump presidency

Strange potential consequences of a Donald Trump presidency

I have consistently criticized — and ridiculed — Donald Trump. Now he will be president. Stop crying or cheering for a minute, and consider what might happen next. I have. Like a true analyst, I put emotion aside and make some sober predictions. At the heart of this analysis: Donald Trump is no Republican, and owes nobody anything….