Samsung’s new flagship phone, the Galaxy Note7, has a problem. Some of them are exploding. Samsung’s recall statement is very clear, except that something’s missing. Here’s the full statement about this unprecedented recall: [Statement] Samsung Will Replace Current Note7 with New One on September 02, 2016 Samsung is committed to producing the highest quality products and…
Dropbox got hacked a while back. So the company emailed affected users — and hid the news. Burying the lede* is counterproductive; it just makes people work harder to find out the truth. Good writers get to the bad news quickly and frankly, then move on. Here’s what happened: In 2012, somebody stole 68 million Dropbox usernames and…
Did you ever wonder why you spend so much of your day wading through bullshit? Every worker must consume masses of information, but most of it is poorly written, impenetrable, and frustrating to consume. How did we get here? I’ve actually studied this question. In fact, Chapter 2 of my book explains it in detail. Basically: Reading…
American Airlines’ new ad campaign — “The world’s greatest flyers fly American” — gently praises flyers who are civil and generous. After decades of flyer abuse, that’s a lot to ask. I am a 2-million-mile, Platinum-for-life American Airlines frequent flyer. I’ve been a frequent business traveler for 25 years. I have watched the sad decline…
It’s not enough to find the flaws in a piece of writing. Editors must know why they’re there. Good editors explain how the writer can cure the habits that led to the flaws. Writing Without Bullshit exists to reveal, not just how to write better, but why you don’t write better already. I don’t just want to make writing…
Today, I’ll share some insight into how I do outreach to influencers . . . and the power and courtesy of the answer “No.” I am going to reveal how I’m doing publicity and how it feels. I’m doing most of my own publicity outreach for the new book. The publisher has a list, but…
Mylan and its CEO Heather Bresch are under fire. It raised the price of its EpiPen product — an essential protection for people with life threatening allergies — by a factor of five in the last eight years. Mylan’s statement defending itself clarifies what it’s doing — providing rebates — but evades the main issue of…
Breaking rules is necessary, because if you follow all the rules to the letter, you’ll never accomplish anything new and original. Ironically, though, every piece of advice on the Internet — including my book and my blog — is setting up new rules (“Avoid the passive voice! Build your personal brand! Floss!). So should you break the…
The stock market has already priced in anything you read in The Wall Street Journal about stocks. So they fill space with an elaborate passel of theories that’s obscure enough that you might think the market doesn’t understand it yet. That’s fine, so long as you realize it’s for entertainment purposes only. Markets reporters at a paper…