Word pollution
| |

Word pollution

Lack of discipline pollutes your writing. Multiply by the whole world of “content creators” and we’re all consuming brown, dirty prose. I’ve spent time in Beijing and São Paulo. While the people were wonderful, the air was awful. A light brown miasma cast a pall on everything, making our eyes itch and making every incredible cityscape appear…

The truth vs. the story: How not to report an earthquake

The truth vs. the story: How not to report an earthquake

Jonathan Katz was a wire reporter in Haiti when the earthquake hit in 2010. In a fascinating piece in the New York Times, he explains how reporters covering a natural disaster — like the recent earthquake in Nepal — follow a script determined by what they have access to, rather than what’s actually happening. This script…

Who sounds like a deflategate liar: Robert Kraft or the NFL’s lawyers?
|

Who sounds like a deflategate liar: Robert Kraft or the NFL’s lawyers?

Two people are arguing in print. Who do you believe? The one who writes more clearly, not necessarily the one that’s right. Which brings us to deflategate. When the Patriots played the Colts in this year’s AFC championship game, officials found some of the balls to be underinflated. The NFL just finished investigating whether the Patriots intentionally let air…

The recipe that generates Dr Oz’ bullshit
|

The recipe that generates Dr Oz’ bullshit

Start with a topic that’s of crucial interest to a lot of people. Add a high degree of uncertainty. Season with media. Stand back and watch the bullshit appear. For example: which direction will stocks go? Everybody cares but nobody knows, so there’s lots of entertaining opinion on both sides. Add CNBC and you’ve got entertainment….

Comcast customer service transformation, in Philadelphia Magazine
|

Comcast customer service transformation, in Philadelphia Magazine

When you read about corporate transformations, be wary. Reporters love to tell these stories, because they humanize companies. We love to read them. But they’re stories, which is not the same thing as truth. Take this article about about how Comcast is transforming its customer experience, “Comcast Knows How Much You Hate Them,” by Richard Rys, in…

Why there is so much bullshit: an analysis
| | |

Why there is so much bullshit: an analysis

All day long we read on our various screens. This has vastly increased the demand for content, which comes to us through many channels. But those who create it have forgotten what good writing is. Think back to the world of 1980. The average consumer or businessperson at that time had no email, and there was no Internet. What…

Forbes bloggers, contributed content, and the decline of editing

Forbes bloggers, contributed content, and the decline of editing

Content from an established media site is credible, right? Not when it’s contributed content. Media sites need content; people need to promote their ideas — the web makes it easy to connect them. The only thing lost is editorial judgment. Unlike the native advertising I discussed yesterday, contributed articles are unpaid, unlabelled self-promotion. The person placing the…

VMware / Deloitte “native advertising” makes delicious waffles
|

VMware / Deloitte “native advertising” makes delicious waffles

If you like sausages, don’t ask how they’re made. But I’m happy to explain how waffles are made, including this piece about CIOs from the Wall Street Journal, titled “CIOs Redefining Role to Fuel Integration, Innovation.” VMware, the technology company,  wants to impress CIOs. CIOs read articles in the Wall Street Journal‘s “CIO Journal” section. But…