Two months after The New York Times‘ devastating takedown of Amazon’s culture, Amazon fired back. Where’s the whole truth here? There is none. Because by definition, stories always leave out more than they include. As briefly as possible, here’s what happened. On August 15, the Times wrote about Amazon’s “bruising workplace.” Jeff Bezos emailed his employees a non-denial…
In a front-page article, the Boston Globe sneers at Donald Trump for speaking at a fourth-grade level. They imply that simplicity is equivalent to stupidity. In fact, a bias toward complexity — the same bias inherent in this article — is what has given us a world pervaded by bullshit. The Globe ran the candidates’ speeches…
As an analyst, I told stories about complex technology, but I learned to tell them simply. When you’re trying to get your point across, that’s essential. One night in 1999 I was giving my three-year-old a bath. My kid was bright, good with language, and, like Dad, a bit of a smartass. And like many three-year-olds…
In 1998, Donald Trump told People Magazine “If I were to run, I’d run as a Republican. They’re the dumbest group of voters in the country.” That’s the meme, accompanied by the graphic at right. Rosemary Olsen posted it on Facebook and said “I fact checked this. It’s true.” 14,901 people shared it. And it’s completely false….
I’m sick of people treating presidential poll numbers as if they are facts. They’ve got no connection to the upcoming election. Drawing precise conclusions from a sample of 450 likely voters a year before the election is bullshit. Look, I’m no newcomer to consumer surveys. I spent 18 years launching and working with Forrester’s broad…
Cade Metz of Wired wants us to know that even with a $67 billion merger, Dell and EMC are doomed. The cloud will kill them. The reasoning is sophisticated, but the language is simple. You could learn a lot about powerful writing from this article. Let’s break it down. Titles and opening sentences are crucial when…
Mark Zuckerberg yesterday announced “Reactions,” a set of six emoji that will join “Like” as ways to indicate what you thought of a post. For instance, you can now tap “Yay” or “Wow.” Zuck’s not thinking big enough. When I read a post, the set of emotions I feel isn’t covered by this meager list of…
When it comes to experts, there’s a fine line between confidence and arrogance. I’ve spent plenty of time on both sides of that line. I’ll share my insights about the types of experts and how to get the most out of them. All experts have confidence, but confidence itself is complex. Some people have confidence in…
Twitter debuted its new feature “Moments” yesterday. Is this the feature the company needs to recharge growth and get people interacting? No, it isn’t. Moments are curated collections of Tweets around news events, like the Yankees losing to the Astros or the grandmother who won $310 million on Powerball. A lightning bolt icon at the bottom center…