An International Air Transport Association study was unable to find a connection between passenger “happiness” and airline profitability. But that’s boring. So the travel news site Skift reported it as if happy passengers don’t matter. The lack of a finding, like a vacuum, sucked up the truth. Skift’s article, by Marisa Garcia, was titled “IATA Study Finds You…
The Republican National Committee suspended its relationship with NBC News, alleging bias and disrespect in the recent debate on CNBC. My analysis shows that only 54% of the questions were about legitimate policy issues. So the RNC has a point. Debates featuring a scrum of ten people are a poor way to judge candidates; they mostly show the candidates’…
I spent the last month pitching publishers. I spent Monday biting my nails and weighing offers. Today I announce the results and share what I’ve learned. HarperBusiness will publish Writing Without Bullshit in September 2016. My editor will be the estimable Hollis Heimbouch, who in an ironic twist was the editor in charge of acquiring Groundswell for Harvard Business…
It’s a bad week for meat. The UN World Health Organization says red meat causes cancer. And a study found that 2% of hot dogs contain human DNA. Yuck! These sensational stories demand a stock photo. Hmm. Should we feature a photo of the UN, of colorectal cancer, or of meat? Guess what the editors…
Two months after The New York Times‘ devastating takedown of Amazon’s culture, Amazon fired back. Where’s the whole truth here? There is none. Because by definition, stories always leave out more than they include. As briefly as possible, here’s what happened. On August 15, the Times wrote about Amazon’s “bruising workplace.” Jeff Bezos emailed his employees a non-denial…
In a front-page article, the Boston Globe sneers at Donald Trump for speaking at a fourth-grade level. They imply that simplicity is equivalent to stupidity. In fact, a bias toward complexity — the same bias inherent in this article — is what has given us a world pervaded by bullshit. The Globe ran the candidates’ speeches…
As an analyst, I told stories about complex technology, but I learned to tell them simply. When you’re trying to get your point across, that’s essential. One night in 1999 I was giving my three-year-old a bath. My kid was bright, good with language, and, like Dad, a bit of a smartass. And like many three-year-olds…
In 1998, Donald Trump told People Magazine “If I were to run, I’d run as a Republican. They’re the dumbest group of voters in the country.” That’s the meme, accompanied by the graphic at right. Rosemary Olsen posted it on Facebook and said “I fact checked this. It’s true.” 14,901 people shared it. And it’s completely false….
I’m sick of people treating presidential poll numbers as if they are facts. They’ve got no connection to the upcoming election. Drawing precise conclusions from a sample of 450 likely voters a year before the election is bullshit. Look, I’m no newcomer to consumer surveys. I spent 18 years launching and working with Forrester’s broad…