UK retailer Tesco laid off 1,200 people, one-quarter of its headquarters staff. Its layoff announcements have become perfunctory and heartless. Should we praise the company’s honesty? Here’s the public statement from Tesco, as reported in The Independent: This is a significant next step to continue the turnaround of the business. This new service model will…
The New York Times is trying to decrease the number of editors at the paper, including cutting the copy editing desk by about half. With the world awash in fake and dubious news, this is no time to cut back on the last line of defense on quality and factual accuracy. But more to the…
Whole Foods has loyal, upscale customers who might be nervous about its acquisition by Amazon, so the company sent people a reassuring letter by email. It’s one of the most vacuous communications I’ve ever read. Now that Amazon is buying Whole Foods, will the retailer focus on online buyers? Will it expand its selection, including…
Several female startup founders accused Justin Caldbeck, cofounder and partner of the VC firm Binary Capital, of harassing them with text messages, suggesting inappropriate relationships, and groping. His self-centered apology seems sincere only if you’re a VC, not a victim. Caldbeck initially denied the allegations, published in The Information, saying “I strongly deny The Information’s attacks…
The Chicago design and communications firm Segura created my all-time favorite agency contract. Here it is: This is even better than my “consulting contract without bullshit.” It sets expectations, which is the key to a good relationship. Heard through David Stengle and BoingBoing.
Uber has repeatedly screwed up. Its CEO, President, CMO, and CFO are gone. Now Uber cofounder and chairman Garrett Camp says things are going to get better. Sorry, Garrett, but hoping is not a viable plan. Peter Drucker said “Culture eats strategy for breakfast.” At Uber, both are broken. The win-at-all-costs culture has generated a…
The Public Theater had a cool idea: stage Shakespeare’s Julius Caesar in modern dress, with Caesar played by a Donald Trump impersonator. (Perhaps you recall that the play includes a bloody assassination.) Now Delta Air Lines and Bank of America have pulled their sponsorships, but their statements dance around their real justifications. While liberals are calling…
Paul Romer ran research for the World Bank. He took aim the bank’s impenetrable writing style, known as “Bankspeak,” asking for shorter, more pointed reports. That cost him his management position. I’ll explain what he was right about, why it didn’t work, and what it really takes to fix a writing culture like this. Romer’s objections…
Due to an IT systems failure, British Airways cancelled hundreds of flights from Heathrow and Gatwick airports this weekend. The company’s statements were clear, straightforward, and sympathetic — a notable contrast to the overblown, self-serving apologies that seem typical for airline screwups. As the gateway to Europe, Heathrow is one of the busiest airports in…