What’s wrong with your writing? If you think it’s too long, you’re probably right. While you may not realize you have organization and clarity problems, your readers do. Early this year, I surveyed 547 business writers (details below*). This is my first post about the data from that survey. One question I asked was this: In…
If you think too much jargon is creeping into your writing, try reading it aloud. If it sounds anything like this, you may have a problem.
My recent survey of business writers has a text box where people can type anything they want about their writing experience. They’re pretty upset about all the bullshit they have to deal with. Here’s a sample. Each comment includes the information I have about the role and industry of the person who wrote it. I’ve lightly edited the comments for…
Phil Simon and I are kindred souls. He comes out of tech, has written seven books, and hates jargon and doubletalk with a burning passion. When he’s not appearing in commercials for Breaking Bad, he’s out there fighting the good fight. Here’s my interview with him. Your main point in the book is that most business communication…
Every word you write should be meaningful. We can measure this as the “meaning ratio,” which should approach 100%. Conversely, when the meaning ratio nears zero, you’ve got froth, not content, which is an accurate characterization of the job description I analyze today. The brilliant Edward Tufte analyzes graphics with the “data-ink ratio”: the proportion of ink in…
Business writers are boring. It’s tedious to read their email, Web sites, and white papers. Standing out from this grey background just takes a little color, and it will boost, not harm, your professional reputation. Boring text is not only dull to read, it’s dreary to write. Your readers are seeking information, but you’ve still got a responsibility…
I just finished Steven Pinker’s book on writing style. I like Pinker’s take on writing; I learned a lot from it. It’s a great guide and you should read it, but be aware that business writers need to bring a different and more practical perspective to the advice in this book. Harvard psychologist Steven Pinker is…
Avaya put out an amusing video (embedded below) that pokes fun at all the buzzwords we use around the office (“disruptor,” “hit the ground running,” “seamless”). It’s embarrassing, since we all use these buzzwords. Including, unfortunately, Avaya. Here’s an excerpt of what it says on Avaya’s “Company Overview” page (I’ve highlighted the buzzwords and meaningless claims…
Adobe’s latest video taps into how we all feel about marketing jargon. My question is . . . is Adobe really who you think of as a jargon buster in marketing technology? Or are they part of the problem? Thanks to Steve Woodruff for the tip.