There’s been a little trouble over at United Airlines. But new CEO Oscar Munoz’s platitudinous email to frequent flyers makes it sound like everything’s great. He missed the opportunity to transform the airline and tell the truth about it. United is the worst major U.S. airline, which, given the pathetic state of US air travel, is…
Around 14,000 people came to Boston for HubSpot’s #INBOUND15 conference this week. Fourteen thousand. For a company that helps you run your Web site more effectively. What’s going on here? This is what disruption without the swagger looks like. And it ought to be a model for every startup from now on. “Inbound” is a…
My comments on the death of social media marketing generated a lot of reaction, both on my blog and on Augie Ray’s. I was wrong to suggest that it’s completely dead. It’s only mostly dead. Here’s some context. My work on social media began in 2008 with large corporate clients who hoped to use social media like blogs…
Business writers are boring. It’s tedious to read their email, Web sites, and white papers. Standing out from this grey background just takes a little color, and it will boost, not harm, your professional reputation. Boring text is not only dull to read, it’s dreary to write. Your readers are seeking information, but you’ve still got a responsibility…
Augie Ray is right. Social media’s house is on fire. He also says you can start over. I’m not so sure. Augie (an old friend and colleague of mine) recently published a major blog post about what’s wrong with social media. Here’s the gist of his message: Grab the fire extinguisher, build a social media…
If you want to publish a non-fiction book, don’t start by writing it. Start by writing a proposal. Tell the editor at a publishing house what’s in it and why it will sell. If you can’t do this, you’ll never be able to write (or sell) a book. Nobody writes a book first and then…
Google CEO Larry Page’s reorg announcement — about creating a new parent company called Alphabet — is clear, direct, and personal. It’s way better than any press release. You should learn to write like this. Frankly, I had just been reading all the articles attempting to “clarify” this announcement until I finally read Larry Page’s post…
No topic has more bullshit than people writing about diets and nutrition. I learned that from my favorite food expert, Kerri Hawkins. Today, I interview her about the way diet companies, food companies, restaurants, and media bullshit us about food. Kerri is the the past president of the Massachusetts Dietetic Association and has helped people to lose…
Today, I unveil the plan for my book. I’ll be pitching it to publishers soon. Here’s the title, subtitle, and table of contents. I took a shot at the flap copy, too. I’m avidly interested in your reaction. (I wrote the title, subtitle, and flap copy as they would appear on the book. I enhanced the…