Should Nordstrom continue to carry Ivanka Trump merchandise? It sells. So Nordstrom will keep selling it. In its rambling email to employees, it wraps that fact in tissue paper and packing peanuts. Why not have the courage to tell the truth? A friend of mine recently emailed Nordstrom to protest its decision to continue to…
Passive voice in opinion pieces is pernicious: it hides who actually is supposed to do stuff. Donald Trump’s choice for CIA director, Mike Pompeo, repeatedly used this technique in a Wall Street Journal op-ed. When you’re advocating surveillance and data collection, we want to know who’s doing it — but Pompeo uses passive misdirection to focus on terrorists…
The Trump Organization settled fraud suits against Trump University for $25 million, removing the trial from the President-elect’s schedule. But because a settlement is a negotiated solution, you can’t immediately tell who came out on top — maybe $25 million is a lot less than the plaintiffs could have gotten. That is, until you read…
United Airlines announced Basic Economy, a new class of travel that lets you pay less and suffer more. In their press release, it sounds like a win for travelers, but as a frequent traveler, I predict a very different outcome. And it raises a question: where are the limits of a PR person’s job of making…
Trump’s shifting positions, outlandish policies, and tweets criticizing the media that covers him have challenged organizations like The New York Times. After predicting Hillary Clinton would win the election, the Times is having an identity crisis. Now they’ve emailed their subscribers to say “Hey, we’re doing fine.” The letters communicate the exact opposite. The Times asks subscribers…
Mark Zuckerberg defended Facebook this weekend regarding the role of fake news in the election. It’s way worse than he says, and he has a lot of work to do to fix it. Ignorance is the biggest problem in our democracy, and Facebook is making it worse. First, let me ask you: was your news…
What’s a leader to do in the wake of a divisive election? For Silicon Valley CEOs from Apple, eBay, Facebook, and LinkedIn, the answer is smile, give us a all a hug, and tell people to get back to work. But Microsoft’s President Brad Smith showed us how a leader ought to lead in a crisis. This election is…
Slack wrote an open letter to Microsoft, ostensibly welcoming it to the market for workplace collaboration systems. It’s a weird hunk of prose, direct and honest on the surface, but fundamentally insincere. The choice to publish this letter — and to fill it with platitudes — makes me question the judgment of the company. Here’s what happened….
Matt Mullenweg, the originator of WordPress and CEO of Automattic, is fighting with Avishai Abrahami, CEO of Wix. (Both companies make it easy to build web content.) The question driving this fight is the appropriate use of open source code. But what’s really at stake is reputation — and on that front, Abrahami’s wry commentary…