I’m angry and sad about the attack in Orlando, like every other thinking person today. But I’m trying to think long-term. Donald Trump isn’t. What’s most at risk in a time of crisis is rational thought. We become prone to knee-jerk, short-term thinking. Leaders must be smarter than that. Donald Trump is not such a…
Taylor Huckaby, who posts on the Twitter account of the San Francisco Bay Area Rapid Transit (BART), just turned honesty into a full-fledged funding debate. I’ll show you what’s special and effective about his tweets. Here’s what Huckaby tweeted in response to a complaint. @shakatron BART was built to transport far fewer people, and much…
Conservative publication National Review invited prominent conservatives to explain why they’re against Donald Trump. I’ve never seen so many distinguished people so angry in such a florid and entertaining way. For wit to spread, it must be tweetable. So I made this little compilation for you. Have fun. General insults [tweetthis]We can talk about whether [Trump]…
Twitter CEO Jack Dorsey suggested that he might allow long tweets — up to 10,000 characters. That’s fixing a bug, not fixing Twitter. It won’t change much. Twitter has limited Tweets to 140 characters since the start, a limit that arose out of length restrictions on text messages. Short tweets defined the service. Nobody tweets by text message…
While I don’t believe Donald Trump will win the upcoming election, he has changed American political marketing forever. Successful politicians like Ronald Reagan, Bill Clinton, and Barack Obama all changed the rules of the game. Trump’s innovative political brand will change how politicians market themselves. Put aside your perspective on the morality of his positions and analyze…
Days after taking over as Twitter’s permanent CEO, Jack Dorsey has laid off 336 people. You could learn a lot from the straightforward, honest, and sensitive way he tells his company about it. The corporate layoff is a communications trap for leaders. It makes them insecure, so they they adopt HR bullshit and talk about “reduction in force”,…
Twitter debuted its new feature “Moments” yesterday. Is this the feature the company needs to recharge growth and get people interacting? No, it isn’t. Moments are curated collections of Tweets around news events, like the Yankees losing to the Astros or the grandmother who won $310 million on Powerball. A lightning bolt icon at the bottom center…
Twitter is boring. It’s a random stream of content, mostly promotional. It’s great for celebrities broadcasting to their fans, but for the rest of us, it needs help. And with the CEO gone and the company disappointing investors, it’s time for a change. I’m not talking about financial engineering, CEO candidates, or “sell it to Google.”…
The social network Reddit is in trouble. Lots of its popular “subreddit” forums went dark as volunteer moderators protested the firing of Victoria Taylor, a popular Reddit staffer. But rather than stonewall, the company’s management is now attempting to tell the truth, clearly and transparently. It’s working. Communication succeeds when it’s matched to the audience. The audience…