As an analyst, I told stories about complex technology, but I learned to tell them simply. When you’re trying to get your point across, that’s essential. One night in 1999 I was giving my three-year-old a bath. My kid was bright, good with language, and, like Dad, a bit of a smartass. And like many three-year-olds…
My son, who is 19, had surgery two days ago at Emerson Hospital in Concord, Massachusetts. I was impressed with the ways in which Emerson improved the experience of waiting for a surgical patient. I also have a few suggestions. The surgery was successful and my son is recovering nicely. Everybody is fine. The surgical’s team’s number…
In the year 2000, when I was the top technology analyst in the television industry, I began to see the outlines of the transformation of television. TiVo had delivered a big shock to the television schedule. Video on-demand was another tremor. I could see the whole edifice shaking. I wrote a piece called “The End Of TV (As We…
I studied the television industry for more than a decade. It doesn’t work the way you think it does. Since TV is a highly visible but stodgy industry ripe for disruption, it’s a great topic for #5BullshitThings, highlighting industries that work in incomprehensible ways and why they do. I’ll explain your bloated cable bill, why TV programs…