After an extended outage on February 22 that left around 50 million mobile customers (including me) without service for many hours, AT&T is crediting some people’s accounts by $5. Is that the right compensation? What went wrong AT&T says the cause of the problem was an error in installing software — and there is no…
Zoom went down for a lot of users on Monday morning. That was also the first day of school for a lot of public school and college students. The company treated the outage as a matter-of-fact event and communicated clearly and regularly throughout. Was that enough? How Zoom communicated Zoom’s problems first started appearing at…
Much of the Internet was down for three hours last week. Because of an outage at Amazon Web Services (AWS), Amazon’s cloud-based service that powers Internet companies, hundreds of services like Medium, Slack, Quora, Reddit, and Kickstarter stopped working or worked poorly. Amazon’s Web geeks then bungled the response, focusing on jargon rather than clarity and empathy….