A monopoly always prioritizes strategy over customers. That explains a lot.

A monopoly always prioritizes strategy over customers. That explains a lot.

The alternate title for this post was “Why things suck.” I’ve been analyzing corporate behavior for 25 years. I’ve covered Microsoft, Comcast, Facebook, sports leagues, and government. And one simple statement — monopolies prioritize strategy over customers — explains so much. Monopolies are not evil. It’s not that they don’t care. It’s just that once…