Amazon’s unwisely lets the nerds apologize for its AWS outage
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Amazon’s unwisely lets the nerds apologize for its AWS outage

ByJosh Bernoff

Much of the Internet was down for three hours last week. Because of an outage at Amazon Web Services (AWS), Amazon’s cloud-based service that powers Internet companies, hundreds of services like Medium, Slack, Quora, Reddit, and Kickstarter stopped working or worked poorly. Amazon’s Web geeks then bungled the response, focusing on jargon rather than clarity and empathy….