I’m going to let somebody down this week. I have to choose one of the following options: Something’s gotta give My simple philosophy on working with clients is: start strong, continue strong, finish strong. My objective is that at any given time, anyone who contacts the client about me will hear, “Yes, he’s excellent to…
Early in my career, I became a project manager. Working for many startup companies, I found myself managing lots of projects, and that continued throughout the 30-plus years I worked in the corporate world. I brought three assets to my work managing projects: I lean on the written word as a prosthesis for my brain…
I’ve written before about Boston Globe sportswriter Christopher L. Gasper’s penchant for mixed metaphors, as a way to illustrate how metaphor overload can interrupt the reader’s trance that makes great writing work. But things here in New England pro football have gotten desperate. The New England Patriots, not to put too fine a point on…
I’ve bought a lot of things in my life. Computers, cars, houses, smartphones, snowblowers, refrigerators, socks. I’ve got 50+ years of experience in buying things. The most important question is not the price. It’s not the features. It’s not the reviews. The things you purchase look great when they’re nice and shiny in the store,…
I love working with graphic designers. First off, they have a talent I completely lack. You describe what you want, then something beautiful comes out. That feels like magic to me. Second, they’re problem solvers. I solve communication problems with text. They solve them with graphics. The process is similar and the goals are similar,…
Consider the pie chart shown below, for a survey of grocery shoppers who were asked “What is your favorite fruit?” and given four choices: apples, bananas, cherries, or dates. Is something wrong here? Pie charts are supposed to add up to 100%. But the percentages here add up to 101%. Clearly the people collecting and…
Newsletter 59. Why rules without reasons are dumb. Plus, how now to support journalism, tips for book titles, three people to follow, and three books to read. Never impose a rule without sharing a reason All experts become familiar with the rules that apply in their area of expertise. Typically, they try to teach others…
I’ve been talking with several highly skilled professionals who are preparing to leave their companies at the end of their careers. Some are ready to retire. Others aren’t sure. My advice is: keep your options open. If you’re done working for a company but still feel like you have something to offer, it’s easy to…
Each of us must do things we don’t like in our jobs. Effectively doing things that you like is pretty easy. But if you’re going to be successful, you’ll need to do unpleasant things well, too. So: here are some thoughts on doing unpleasant things well, from a person who had done thousands of unpleasant…