Things that make you go “Hmm,” April 5, 2019 🤔

Things that make you go “Hmm,” April 5, 2019 🤔

They used to tell us that politics would be better if more people got involved. Now, with Facebook and Twitter, nearly everybody is talking politics. Better? 🤔 Motivational speakers spend most of their lives on airplanes and in hotel rooms. Is that the life you aspire to? 🤔 Thank the Lord for social media sharing….

A holiday wish
|

A holiday wish

30 years ago a new person came into my life. 23 years ago another. Nearly 20 years ago, another. None of these people became who I imagined them to be. They have surprised me. But all of them have enriched me beyond belief. My family is my touchstone. What I wish for you is not…

At Tesla, the customer experience falls far short of the car
| |

At Tesla, the customer experience falls far short of the car

I bought a Tesla. The experience of buying it was terrible. Analyzing the reasons for this is a great exercise in thinking through customer experience. This is not my first electric car. I’m a believer. Six years ago, I bought a Nissan Leaf. My family has been very happy with it. The maintenance costs are…

Reflections on the inauspicious debut of Beethoven’s Fifth Symphony

Reflections on the inauspicious debut of Beethoven’s Fifth Symphony

Beethoven’s Fifth Symphony is the greatest single piece of music humanity has ever produced. I was, however, surprised to learn that this epochal work, rather than bursting successfully onto the world’s consciousness, had a problematic and stumbling debut and took years to be recognized. There is surely a lesson here for anyone attempting to create….