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An unboxing video even haters will love

ByJosh Bernoff March 8, 2016May 3, 2023

Today’s post is my first unboxing video. The new book by Jay Baer, author of Youtility, is Hug Your Haters: How to Embrace Complaints and Keep Your Customers.  If you’re smart, you’ll give it a look, because customer service is the new marketing.

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