Because I’m moving, I’ve needed to start a bunch of new accounts and apply for various financial instruments. It’s become clear that where corporations used to speak about protecting your privacy, nowadays, they don’t even try. The most outrageous violation was committed by the bank providing my mortgage, which uses and automated data collection system…
Google’s Chrome browser is going to stop accepting security certificates from Symantec. This is a big deal: for a browser to recognize a site as secure, it has to accept that site’s certificate, and more than 30% of all sites use Symantec certificates. Google announced this is a direct but technical way, then Symantec responded with exaggerated whining…
HP would prefer that you didn’t use third-party or refilled ink cartridges, so it has updated its printers’ firmware to reject “counterfeit” ink. When this upset printer owners, it apologized in the most weaselly, self-justifying way possible. Its statement shows how companies can either apologize, or defend themselves, but shouldn’t do both at once. In March…
Yesterday, 50 former national security officials who had served in Republican administrations published a letter criticizing Donald Trump. This document is bullshit-free: it’s written in the first person with active voice, direct, declarative sentences and a limited number of qualifiers. For a political document, this is remarkable. An effective document is short, features a descriptive title, and explains its…
Apple has already convinced half of America that it has a case to defy the FBI. Now Tim Cook has extended the company’s clear, jargon-free communication to its own employees, and to the public with an Answers page. According to a survey of over 1,000 people from the Pew Research Center, 51% of the respondents think Apple…