Comparing apologies: Oscars vs. Chipotle vs. Boston Globe
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Comparing apologies: Oscars vs. Chipotle vs. Boston Globe

Three organizations have screwed up recently: The Motion Picture Academy nominated zero actors of color for Oscars, Chipotle made its customers sick, and the Boston Globe couldn’t deliver papers. I wanted to follow up on my recent posts about Chipotle and the Globe, and see if the Academy Awards folks could do any better. All three needed to…

Deathly euphemisms: “rest in peace” and “thoughts and prayers”
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Deathly euphemisms: “rest in peace” and “thoughts and prayers”

Death is a fact of life. Sayings like “rest in peace” and “our thoughts and prayers are with the victims” are euphemisms: they enable us to go on without thinking about death. Not thinking about death can help us cope, but let’s not imagine that we’re actually saying anything when we say these things. I’ve been thinking…

The Expectations Game is gibberish in the Iowa caucuses
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The Expectations Game is gibberish in the Iowa caucuses

Sometimes the political media gets so tangled up in its own underwear that it’s comical. Musings about expectations don’t qualify as news — they should be marked “for entertainment purposes only.” That’s why I must ridicule Kathie Obradovich’s recent article in the Des Moines Register (also reprinted into the Boston Globe). There are candidate positions. There is…

How to yearn

How to yearn

Here’s the situation. You’ve been doing the same thing, probably at the same job, for a while now. You’re pretty good at it, but sometimes it’s a pain. It’s become easy; it’s not really challenging. The challenge is keeping yourself motivated, because it’s too familiar. And you’ve begun to yearn for something new. If this…

Talking with Phil Simon, author of “Message Not Received”

Talking with Phil Simon, author of “Message Not Received”

Phil Simon and I are kindred souls. He comes out of tech, has written seven books, and hates jargon and doubletalk with a burning passion. When he’s not appearing in commercials for Breaking Bad,  he’s out there fighting the good fight. Here’s my interview with him. Your main point in the book is that most business communication…

Strategic jiggery-pokery as the Cleveland Browns hire Paul DePodesta
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Strategic jiggery-pokery as the Cleveland Browns hire Paul DePodesta

The NFL’s Cleveland Browns just hired stats guru Paul DePodesta, a baseball guy, as “Chief Strategy Officer.” I’ve read the press release, and I still have no clue what that means. You’ve probably heard of DePodesta. He was the analytics whiz in Moneyball, the one that Billy Beane embraced to turn around the Oakland A’s. (Jonah Hill…