There are four questions you really should answer before setting out on a business book journey. They’ll determine everything from your title to your content to your publishing model. I first created the ROAM test for general business writing. It includes four elements: Readers, Objective, Action, and iMpression. If you’re going to work on something…
Authors love to complain. (Well, everybody loves to complain, but the complaints of authors are more erudite and literate.) From my post as editor and coach, I get to hear it all. And I take your whines seriously, friends. So here’s a call-and-response that may help you cope. I cannot believe how much work it is to be an author. This is so hard. Art is hard. Being a smartass…
Ingrid Lindberg, the world’s first customer experience officer, is a groundbreaking figure in the discipline of customer experience (CX). She comes to the analysis of corporate writing from a CX perspective. I love her principles, which I’ll give a sample of here. I first came upon Lindberg in researching my most recent book. This passage…
I write business books. Every chapter is a 5,000-word package full of stories, detail, statistics, insights, and recommendations. You don’t just sit down and write one of those at random. Here’s what it takes to create one. In the last 10 years I’ve written, cowritten, or ghostwritten six books. Five of them were case-study powered business…
The Washington Post reported on a study showing that adding two spaces after a period improves readability. Now all the use-two-spaces philistines are using this to justify their depraved practices. But the study proves nothing. Three researchers at Skidmore College, Rebecca L. Johnson, Becky Bui, and Lindsay L. Schmitt, published a paper called “Are two spaces…
Twitter screwed up and wrote everybody’s passwords to a file in plaintext. Then (of course) they apologized. Can we do better with these apologies? And what’s the fallout from this incident? Here’s an analysis and a conversation with Crisis Communication expert Melissa Agnes, author of Crisis Ready. This is getting routine. And that’s the problem. At…
Every piece of business writing needs reviews. Some reviewer comments are specific and helpful. Here’s how to deal with the rest of them. Feedback makes business writing better. A good writer may need to get reviews from technical experts, legal authorities, better writers, copy editors, or clients. But at the typical company, the feedback process…
Writing a book is hard enough. Adding another person makes it twice as hard. Collaboration only makes sense if it’s asymmetrical — if you have complementary skills and different jobs. I’ve written three books with coauthors, edited a few more, and am currently ghostwriting parts of books with other authors. Coauthoring sounds like it’s going…
Can you write a good book in two or three months? Maybe. But it takes planning and discipline. I’ve done it, and so have other authors I know. Many of us feel that we created our best work quickly. I wrote most of Groundswell in 11 weeks and Writing Without Bullshit in three months, and both are buttoned-down,…