Former Trump National Security Advisor Michael Flynn has pled guilty to lying to the FBI. He has also issued a self-praising statement minimizing what he did. It’s an interesting strategy. Should everyone else who apologizes do the same? Flynn’s proud, patriotic apology Flynn spoke to the Russian Ambassador about foreign policy during the transition, when…
Three organizations have screwed up recently: The Motion Picture Academy nominated zero actors of color for Oscars, Chipotle made its customers sick, and the Boston Globe couldn’t deliver papers. I wanted to follow up on my recent posts about Chipotle and the Globe, and see if the Academy Awards folks could do any better. All three needed to…
Newsletter 89: Why charm, competence, and respect aren’t just good for business, but are a way of life. Plus Shopify won’t hire for what AI can do better; suing Trump to preserve libraries, Amazon recaps books with AI, plus three people to follow and three books to read. Charm, Competence, Respect How in heck was…
Newsletter 88: Find the missing piece of your author self. Plus, business books jump the shark, AI threatens our humanity, three people to follow, and three books to read. What is a fractional author? There’s an huge pool of editorial talent now working freelance. Like many of those folks, I’ve filled varied roles working with…
This article was originally published in Ragan’s PR Daily. Will AI tools like ChatGPT write your copy and take your job? Or will they just make you more productive? I recently tapped social media to connect with some of the world’s most effective business writers: authors of successful business books. They shared tips on how…
Oh, wait. They actually didn’t. When companies make mistakes, I analyze their apologies. So I headed over to Fox News to see what the network was saying about its recently settlement with Dominion Voting Systems. Fox and its on-air talent were accused of knowingly lying about the nonexistent failures and fraud in Dominion machines in…
I am going to try to be as analytical as I can about this. The topic is “Can a machine — ChatGPT — simulate everything about me that is important to how I do work . . . and if so, am I obsolete?” To be fair, though, that’s not a topic on which I…
(Apologies if you tried to see this post before, it was inaccessible due to a WordPress bug.) Today I am 64. 64 is the first whole number (after 0 and 1, of course) that is both a perfect square and perfect cube. It is the only age commemorated in a Beatles song that is both…
Rogers Communications is the dominant internet provider in Toronto and the rest of Ontario. When it failed on Friday, it crashed a quarter of Canada’s internet connections, disrupting everything from mobile service to work-at-home to financial transactions and emergency 9-1-1 service for parts of three days. Now that service appears to be back, Rogers has…