Search Results for: apology

The self-serving Michael Flynn resignation letter is mostly fluff
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The self-serving Michael Flynn resignation letter is mostly fluff

Michael Flynn resigned yesterday as Donald Trump’s national security advisor. Media reports stated that he’d lied to Vice President Mike Pence about the content of his pre-inauguration conversations with the Russian Ambassador. Resignation letters should take responsibility, apologize, and say nothing further — but Flynn’s is strangely full of fluffy praise for Trump. Flynn’s letter is…

One more day to vote for bullshitter of the year (tune in Feb 16 to hear who won)

One more day to vote for bullshitter of the year (tune in Feb 16 to hear who won)

I’ve received hundreds of votes for the Bullshitty Awards. I suspect I know who’s going to win. But there’s still time to vote. Voting closes on Friday, February 3 at midnight, Eastern time. Vote here. And then tune in to find out: Whose apology was least sincere, Donald Trump or Ryan Lochte? Who was the most…

HP isn’t actually sorry that it has enslaved your printer and rejected your ink
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HP isn’t actually sorry that it has enslaved your printer and rejected your ink

HP would prefer that you didn’t use third-party or refilled ink cartridges, so it has updated its printers’ firmware to reject “counterfeit” ink. When this upset printer owners, it apologized in the most weaselly, self-justifying way possible. Its statement shows how companies can either apologize, or defend themselves, but shouldn’t do both at once. In March…

The New York Times’ boldly effective response to Trump’s libel threats
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The New York Times’ boldly effective response to Trump’s libel threats

The New York Times published an article about Trump sexually assaulting two women. Trump threatened to sue for libel. The letter that the Times‘ lawyer sent in response really hits you smack on the forehead, because it’s so different from anything else you read in the paper. I’ll analyze. There are three kinds of things you…

Wells Fargo’s promise of “openness” is the height of hypocrisy
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Wells Fargo’s promise of “openness” is the height of hypocrisy

Wells Fargo employees opened 2 million fake bank and credit card accounts to pad their paychecks with bonuses, according to regulators. The bank will pay a $185 million settlement and has fired 5,300 people. “When we make mistakes, we are open about it,” the CEO said. Are they? Actually, it’s the opposite. By any measure, this is…

In this Samsung Galaxy Note7 statement, can you spot what’s missing?
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In this Samsung Galaxy Note7 statement, can you spot what’s missing?

Samsung’s new flagship phone, the Galaxy Note7, has a problem. Some of them are exploding. Samsung’s recall statement is very clear, except that something’s missing. Here’s the full statement about this unprecedented recall: [Statement] Samsung Will Replace Current Note7 with New One on September 02, 2016 Samsung is committed to producing the highest quality products and…

Blab shuts down with a loud, clear “Screw you”
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Blab shuts down with a loud, clear “Screw you”

Blab, a livestreaming startup with 3.9 million users, just shut down abruptly. Founder Shaan Puri’s message to the world is crystal clear. Unfortunately, he also treats his users like any other resource — they were useful for a while, but now he’s discarding them like an obsolete iPhone. Blab had a good run. In addition to its…