Search Results for: apologies

Was Trump right — and the media wrong — about these ten claims?
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Was Trump right — and the media wrong — about these ten claims?

Donald Trump’s campaign people send me incendiary emails every day. Most of it is just baiting to get money, but I was intrigued by one of these emails that claimed he was right about ten things that “the media” got wrong. Was Trump actually telling the truth and we missed it? Let’s put it to…

Fastly crippled much of the Web, then issued the perfect apology
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Fastly crippled much of the Web, then issued the perfect apology

Fastly runs a CDN — a content delivery network that makes delivery of Web pages faster globally. Due to a bug, major Fastly clients including Amazon, Reddit, Spotify, eBay, and Pinterest were unable to serve pages to customers for about an hour Tuesday. Fastly apologized — and its apology is a clinic in how to…

Avoiding blurb disasters

Avoiding blurb disasters

Are you ready to ask for blurbs (endorsement quotes) — for your book? Do it right and you’ll maximize your chances of getting the golden endorsement from your most influential connections. Blow it and they’ll resent you for asking. Here are my best tips for a successful blurb campaign — including a few war stories….

What Zoom did right and wrong during its outage

What Zoom did right and wrong during its outage

Zoom went down for a lot of users on Monday morning. That was also the first day of school for a lot of public school and college students. The company treated the outage as a matter-of-fact event and communicated clearly and regularly throughout. Was that enough? How Zoom communicated Zoom’s problems first started appearing at…

Representative Ted Yoho delivers a pathetically poor apology

Representative Ted Yoho delivers a pathetically poor apology

US Representative Ted Yoho had a heated verbal altercation with Representative Alexandria Ocasio-Cortez (AOC) on the steps of the capital. According The Hill, he referred to her as a “fucking bitch.” Later, he apologized on the House floor. It was one of the worst apologies ever. AOC had made some controversial statements about why poor…

The 10 mistakes in CrossFit’s “apology” for the racial insensitivity of CEO Greg Glassman

The 10 mistakes in CrossFit’s “apology” for the racial insensitivity of CEO Greg Glassman

Greg Glassman was CEO of Crossfit, a fitness system that is affiliated with many gyms. He shared insane and racially insensitive conspiracy theories on a call with gym owners — and then the company issued a rambling and ineffective statement to justify itself. Glassman’s now out the door. The statement is practically a case study…

Don’t stand so close to me

Don’t stand so close to me

Young students, so social,They crave friends like a drug.Not TikTok. Not Insta.They have to chat and hug. Their longing for friendshipOutlasts their parents’ rage.They gather, so close now,Like actors on a stage. Don’t stand so. Don’t stand so.Don’t stand so close to me.Don’t stand so. Don’t stand so.Don’t stand so close to me. The Boomers….

The Boy Scouts file for bankruptcy, then issue two vastly different statements

The Boy Scouts file for bankruptcy, then issue two vastly different statements

So many people have sued the Boy Scouts of America over childhood sexual abuse that the organization has filed for bankruptcy. The organization made one official statement and one heartfelt statement. While what happened is terrible, their communication about it is intriguing. Let’s start with this. Childhood sexual abuse is horrifying and awful, ruining lives….